I read the book discussed - Five languages of apology in April this year and it's helped me understand myself and my relationships a little more. I ended up giving my copy to a friend back in April but I had to get another copy, I love referring to it. - "http://www.youtube.com/watch?v=Cfs7SwNxAak" Thank you Drs. Chapman and Thomas!
Another clip I like is http://www.youtube.com/watch?v=n496drnvB8g&feature=related where reconciliation and forgiveness is discussed.
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